Shop » Returns

Returns Policy

We realise it is not always easy to judge colours on a computer screen. If you are unhappy with your order you may return it to us in unused condition within 14 days of receipt for a full refund. Please use the returns form here and get a receipt from your post office if you do this. In order to preserve our "free UK delivery over £25", we are unable to refund return postage costs.

We are sorry but we can not take back odd balls left over once you have knitted your garment. If you are unsure how many balls you require we are happy to lay aside a couple of extra balls in the same dye lot for up to 6 weeks. (Use the "Comments" box when you check out to request this service.)

Workshop Cancellation Policy

If you are unable to attend a workshop for any reason, the following will apply.
  • If you cancel giving 1 month's notice then a full refund will be given or if you prefer you can switch to another workshop.
  • If you cancel within a month before the workshop then no refund will be given and no switch to another workshop will be allowed unless we are able to sell your place to another customer.
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