We take security measures to protect your information. Our computer server is situated in the UK. We implement access controls to our information technology, such as firewalls and ID verification. We never ask you for your password. We do not store bank card information on our servers.
We use an SSL certificate provided by Thawte Inc to encrypt all the pages on this site. This protects your confidential data and guarantees the identity of our web site. You can verify the details by clicking on the Secure by Thawte image that appears at the top of all our pages.
We collect only the information that is necessary to carry out our business, process orders that you place and to keep you informed.
We collect the following information, which is needed to process orders online:
We collect the following information when you place an order in our shop (rather than online) or you lay aside an extra ball of yarn or if you book a workshop in person at our shop.
When visiting our website we may collect automatically populated IP address. A public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical makeup of users, and to establish how they have arrived at the website.
Your address is given to Royal Mail and other reputable courier companies so that we can get your parcel to you. We may also give them your telephone number so that they can contact you if they are unable to find your address.
The main purposes for which cookies are used are:
The cookies we use include the following.
This depends on which cookies you disable, but in general the website will not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to log in or complete a purchase.
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances. If you would like to exercise this right, please see our contact us page to contact us.